Service Appointment Co-ordinator - downtown service team

Grand Touring Automobiles is seeking to hire a Service Department Appointment Co-Ordinator.

The Service/Appointment Co-ordinator is responsible for scheduling reservations in order to ensure maximum utilization of the Service Shop capacity, while ensuring customer satisfaction is maintained.

Job Duties

• Handles telephone calls requesting appointments
• Logs all reservations
• Returns all customer enquiries and voice mail in a prompt and efficient manner
• Schedule loaner/rental vehicle
• Coordinates and schedules customer pick and return of vehicles
• Recommends necessary maintenance/service to customers
• Establishes time and service consultant’s name and date for each customer
• Provides helpful information/advises on customer vehicle problems or complaints
• Contacts customers who missed their appointments and reschedules as soon as possible
• Handles walk-in customers wishing to book appointments
• Handles walk-in customers requesting information/advice
• Handles recall notices from manufacturer notifying customer by telephone or email
• Notifies customers of special order parts setting new appointment time
• Assists Service Advisors in selling additional work when needed
• Attends Service Department meetings when necessary
• Monitors hours sold and hours available to sell throughout the day
• Performs other related duties as required

The ideal candidate will have some automotive knowledge but above all else, be customer focused. Providing the best possible experience for our customers is key in this role. They would also need to be have a pleasant and patient demeanor on the telephone and be a good problem solver. Grand Touring Automobiles offers competitive compensation plans, the opportunity to work along side the best brands in the automotive industry, a new state of the art facility and top tier benefits package.

All applicants will be kept in strict confidence. The Grand Touring Automobiles Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations for disability during the recruitment process, please indicate this in your application. While we thank all those that apply, only those selected for an interview will be contacted.

Job Type: Full-time

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Administrative: 3 years (preferred)
• Customer Service: 5 years (preferred)
• Dealership: 3 years (preferred)
• Automotive: 3 years (preferred)
• CDK Software: 1 year (preferred)

Work Location: In person