Careers

Are you a motivated team player with a dedication to providing superior customer service?
We at Lamborghini Calgary, part of the Grand Touring Automobiles group, are looking to increase our Service Advisor staff as a result of business need and growth. We are seeking a customer service-oriented Service Advisor to join our dynamic team.
In this key role, you will be responsible for assisting with drafting repair orders, scheduling service appointments, estimating, and above all, delivering outstanding customer service. Grand Touring Automobiles features the most exclusive brands, and we strive to offer the most exclusive service to our clients.
The ideal candidate will have previous experience in the role, be familiar with CDK (Formally ADP) software and be customer service focused on all times. Past automotive experience in service advisory role would be a great asset.
This is an excellent opportunity for an ambitious and organized team player with effective communications skills and a background or experience in the automotive industry.
Some main responsibilities:
• Greet each customer in a prompt, courteous manner
• Communicate with service customers to determine the nature of the mechanical problems, and time required.
• Schedule appointments using dealership booking system
• Handle minor customer concerns
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquires regarding work in process and appointments and return phone messages promptly
• Review work preformed with customers
• Interpret warranty information and policies to customers
• Stay up to date on technical and performance information on all vehicles serviced by the dealership
• Assist the service manager as necessary
• Adhere to all company policies, procedures and safety standards
Requirements:
• Superior customer service skills
• Computer proficient
• Strong work ethic and team player
• Professional, dependable, reliable and a commitment to provide excellent customer service
Don't miss out on this amazing opportunity!
We offer competitive compensation, a top tiered benefit program and the opportunity to work with luxury vehicles.
All applicants will be kept in strict confidence. While we thank all those that apply, only those selected for an interview will be contacted. While we thank all those that apply, only those selected for an interview will be contacted.
Is this you? If you are interested in joining the Grand Touring Automobiles family, don’t hesitate to apply!
Job Types: Full-time, Permanent
Benefits:
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Vision care
Schedule:
• 10 hour shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
Ability to commute/relocate:
• Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
• Luxury Customer Service: 3 years (preferred)
• Dealership: 3 years (preferred)
• CDK Software: 2 years (preferred)
• Service advisor: 2 years (preferred)
• Customer service: 4 years (preferred)
Work Location: In person